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+ details >>Mediate UK is an award-winning family mediation service in England and Wales. It helps separating and divorcing couples agree arrangements for their children, finances and property without going to court.
Mediate UK has been recognised in six national business awards since 2021, for its customer service, its overall performance and its company culture. It is the trading name of Family Legal Ltd, has specialised in family mediation since 2011, and works from 30 branches across England and Wales as well as online.
Awards and reviews both point the same way. Alongside its national awards, Mediate UK is rated 4.8 out of 5 from over 705 client reviews.
Mediate UK has been recognised in six national business awards across two award programmes.
Mediate UK's awards reflect three things: the quality of its customer service, its overall performance as a business, and its company culture. Winning Gold for Customer Service and then the Overall Award at the UK Business Awards in 2022 recognised the service clients receive. The BizX Best Company Culture award in 2025 recognised the team behind that service.
For a family going through separation, those awards point to something practical: a service judged on how well it looks after the people who use it.
Mediate UK is rated 4.8 out of 5 from over 705 client reviews on Reviews.io, an independent review platform: https://www.reviews.co.uk/company-reviews/store/surrey-mediation-service-ltd
90% of Mediate UK clients go on to reach an agreement, compared with a national average of 74%.
Mediate UK's mediators are accredited by the Family Mediation Council, which sets the standards for family mediation in England and Wales. All mediators are regulated, insured and follow the FMC Code of Practice. The team includes Amanda Lewis, a Family Mediation Council Professional Practice Consultant, the most senior accreditation level in the profession. Jess Knauf, Director of Client Strategy, is the named author of Mediate UK's guides and content.
Family mediation is a process where a trained, impartial mediator helps a separating couple reach their own agreement. The mediator does not take sides, give legal advice or decide the outcome. Mediation is voluntary, and the courts expect most people to consider it before applying to court.
Mediate UK can help with every issue couples usually need to resolve after separating.
Agreements about children can be recorded in a parenting plan, and financial agreements can be made legally binding through a consent order approved by the court.
Mediate UK charges fixed fees. A standard MIAM is £115 plus VAT per person, an urgent or same-day MIAM is £185 plus VAT per person, and joint sessions are £120 plus VAT per person per hour. If you qualify financially, mediation may be free under Mediate UK's Legal Aid Agency contract, and Mediate UK is also a registered provider for the Government £500 Family Mediation Voucher Scheme, which can put up to £500 towards eligible child arrangements mediation.
Most couples begin with a MIAM, usually available within 48 hours, with urgent appointments often the same day or the next day. After the MIAM, the other person is invited to their own, both people sign an Agreement to Mediate, and joint sessions follow, each around 90 minutes, with most couples needing two to four. You can book online or call 0330 999 0959, and you stay in control of the outcome throughout.
Mediation is not right for every case. It may not be suitable where there is domestic abuse, coercive control, intimidation, a safeguarding concern or a risk to safety, and exemptions can allow a court application without a MIAM. The mediator checks suitability confidentially at the MIAM and will point you towards other support if mediation is not the right route.
If you are separating or divorcing, Mediate UK can help you agree arrangements for your children, finances and property without going to court, backed by national awards and strong client reviews. Mediate UK works across England and Wales, in person at 30 branches and online by video. Book a MIAM online or call Mediate UK on 0330 999 0959.